Customer Success and Support

 

Our goal  is to create an application where our users love the experience. We strive to provide our customers the best experience with SmarterMe.  Our Support and Customer Success team will gladly answer any questions you have about setup, usage and troubleshooting if you are having any issues.

All SmarterMe customers have access to:

Enterprise Customers additionally have access to:

  • Rollout and training services
  • A dedicated Customer Success Manager (CSM)
  • Priority escalation of support issues
  • Telephone support

CONTACTING SUPPORT

 

The best way to get help is to submit a support request by:

When submitting a request by email, it helps if you provide as much detail as possible including screenshots, error messages (if any), names of records (example: a Task called “Follow up with Bob”), and when you started noticing the issue.